Privacy Policy

Effective Date: 10 June 2024

At Trip Mittra, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or use our travel services.

1. About Trip Mittra

Trip Mittra is a travel company specializing in Domestic & International Tours, customized holidays, travel packages, accommodation, transportation, and related travel services.

This Privacy Policy applies to information collected through our website, online enquiry forms, telephone calls, WhatsApp or other communication channels, and other interactions with Trip Mittra.

2. Information We Collect

Depending on the service you request, we may collect:

• Full name

• Mobile/WhatsApp number

• Email address

• Residential or billing address

• Travel dates and destination preferences

• Number of travelers

• Passport or identification details when required for travel arrangements

• Hotel, transportation, flight or other booking information

• Payment and transaction details

• Special travel requirements voluntarily provided by you

• Any other information you choose to provide while making an enquiry or booking

We only request information that is reasonably necessary to provide or arrange the requested travel services.

3. How We Use Your Information

Trip Mittra may use your information to:

• Respond to travel enquiries

• Prepare customized itineraries and quotations

• Process bookings and reservations

• Arrange hotels, transportation, flights, tours and other travel services

• Communicate booking confirmations, changes and important travel information

• Provide customer support

• Process payments and maintain transaction records

• Improve our website, services and customer experience

• Send travel offers, updates or promotional communications where permitted by applicable law

• Comply with legal, regulatory and contractual requirements

4. Sharing of Information

To provide your requested travel services, Trip Mittra may need to share relevant information with trusted third-party service providers, including:

• Hotels and resorts

• Airlines and transportation providers

• Ferry and cruise operators

• Local tour operators and destination partners

• Visa or travel-document service providers

• Payment processors

• Technology, hosting and communication service providers

• Government authorities or agencies where legally required

We aim to share only the information reasonably necessary for the relevant service.

Trip Mittra does not sell or rent your personal information to third parties for their independent marketing purposes.

5. Payment Information

Where online payments are processed through a third-party payment gateway, your payment information may be handled directly by that payment provider in accordance with its own privacy and security policies.

Trip Mittra does not intend to store complete debit-card, credit-card or banking credentials unless legally required and handled through appropriate secure systems.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies to:

• Keep the website functioning properly

• Remember preferences

• Understand website usage

• Improve website performance

• Analyze visitor behavior

• Support relevant marketing activities, where applicable

You may be able to manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

7. Communications

When you submit an enquiry or booking request, you agree that Trip Mittra may contact you through appropriate communication channels, including phone, SMS, email or WhatsApp, regarding your enquiry, booking, itinerary, payment, travel updates or customer support.

Promotional communications will be sent in accordance with applicable law, and you may request to stop receiving marketing communications.

8. Data Security

Trip Mittra takes reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure or loss.

However, no method of transmission or electronic storage can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with applicable legal or regulatory requirements.

When information is no longer required, we may securely delete or anonymize it where reasonably practicable.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, booking platforms, payment gateways, social media platforms or other services.

Trip Mittra is not responsible for the privacy practices, security or content of third-party websites. We encourage you to review the privacy policies of those services before providing personal information.

11. Children's Privacy

Our website and services are not intentionally designed to collect personal information directly from children without appropriate involvement or consent from a parent or legal guardian.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

12. Your Privacy Rights

Subject to applicable law, you may have rights to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of information where legally applicable

• Withdraw consent where processing is based on consent

• Opt out of certain promotional communications

• Ask questions about how your information is being used

To exercise a privacy-related right, please contact Trip Mittra using the contact details provided on our website.

13. Changes to This Privacy Policy

Trip Mittra may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.

Any updated version will be published on this page with a revised Effective Date. We encourage you to review this page periodically.

14. Contact Us

If you have questions, concerns, requests or complaints regarding this Privacy Policy or the handling of your personal information, please contact:

Trip Mittra
Address: Guru Nanak Nagar, Jammu, India
Email: [Insert Official Email Address]
Phone / WhatsApp: [Insert Official Contact Number]
Website: [Insert Website URL]

We will make reasonable efforts to respond to privacy-related requests within a reasonable period.

Trip Mittra

Your Trusted Travel Companion

Journeys That Connect Hearts & Horizons.

Domestic & International Tours