Terms & Conditions

Effective Date: 10 June 2024

Welcome to Trip Mittra. By accessing our website, submitting an enquiry, making a booking, or using our travel services, you agree to the following Terms & Conditions. Please read them carefully before confirming any travel arrangement.

1. About Trip Mittra

Trip Mittra is a travel company specializing in Domestic & International Tours, holiday packages, accommodation, transportation, sightseeing and related travel services.

Trip Mittra may arrange services through hotels, airlines, transport operators, ferry operators, local tour operators and other third-party service providers.

2. Booking & Confirmation

• All bookings are subject to availability.

• A booking becomes confirmed only after the required payment has been received and Trip Mittra has issued a booking confirmation.

• A quotation or itinerary shared before payment is not considered a confirmed reservation.

• Prices may change before confirmation due to changes in hotel availability, transportation costs, taxes, government charges, currency fluctuations or supplier pricing.

• Customers are responsible for checking the booking details before making payment.

3. Package Price

The package price includes only the services specifically mentioned under Package Inclusions in the quotation or itinerary.

Unless specifically stated otherwise, package prices generally do not include:

• Airfare or train tickets

• Visa charges

• Travel insurance

• Personal expenses

• Entry fees

• Optional activities

• Lunches

• Tips and gratuities

• Additional transportation

• Any service not specifically mentioned in the package inclusions

4. Payment Terms

Customers must make payments according to the payment schedule provided by Trip Mittra.

Failure to make payment by the specified due date may result in:

• Cancellation of the booking

• Loss of hotel or transportation availability

• Revision of package pricing

• Applicable cancellation charges

Any additional cost arising from delayed payment may be payable by the customer.

5. Hotel Accommodation

Hotel accommodation is subject to availability.

Trip Mittra may provide a hotel of the same or similar category if the originally proposed property becomes unavailable, subject to reasonable availability.

Hotel check-in and check-out times are determined by the respective hotel.

Early check-in and late check-out are subject to availability and may involve additional charges.

Room preferences such as:

• King/Twin beds

• Floor preference

• View preference

• Connecting rooms

• Specific room location

are requests and cannot always be guaranteed.

6. Transportation & Private Cab

Where private transportation is included:

• The vehicle category will be as specified in the package.

• Vehicle usage will generally be limited to the itinerary and destinations mentioned in the booking.

• Additional sightseeing, detours, extended waiting time or personal usage may attract additional charges.

• Vehicle availability may vary depending on destination and local transportation regulations.

• Certain destinations may require local vehicles due to government or local union regulations.

The driver is responsible for transportation and should not be expected to act as a tour guide unless specifically included.

7. Sightseeing

The sightseeing mentioned in an itinerary represents the planned travel schedule.

The order of sightseeing may be changed due to:

• Weather conditions

• Traffic

• Road conditions

• Local restrictions

• Attraction operating hours

• Government regulations

• Permit requirements

• Transportation availability

• Other circumstances beyond Trip Mittra's reasonable control

Trip Mittra will make reasonable efforts to provide the included sightseeing services.

8. Weather & Natural Conditions

Travel destinations may be affected by weather and natural conditions, including:

• Heavy rainfall

• Snowfall

• Landslides

• Flooding

• Storms

• Extreme temperatures

• Sea conditions

• Road closures

Trip Mittra cannot guarantee access to any destination where authorities, suppliers or local conditions make travel unsafe.

Any additional expenses resulting from such circumstances may be payable by the customer unless otherwise agreed.

9. Flights, Trains, Ferries & Other Transport

Where flights, trains, ferries, cruises or other transportation services are included or arranged:

• Their services are subject to the respective operator's terms and conditions.

• Delays, cancellations, schedule changes and operational disruptions are generally outside Trip Mittra's control.

• Refunds or compensation, where applicable, will be subject to the operator's policies.

• Trip Mittra will assist customers where reasonably possible but cannot guarantee compensation for supplier-related disruptions.

Customers should arrive at airports, railway stations, ports and departure points sufficiently early to complete required procedures.

10. Travel Documents

Customers are responsible for ensuring that they possess valid travel documents, including where applicable:

• Passport

• Visa

• Government-issued identification

• Permits

• Travel tickets

• Other documents required for the destination

Trip Mittra may assist with travel arrangements but is not responsible for losses resulting from invalid, expired or incomplete travel documents.

For international travel, customers are responsible for checking passport validity, visa requirements and entry requirements applicable to their nationality.

11. International Travel

International travel is subject to the rules and regulations of the destination country.

Trip Mittra does not guarantee visa approval, immigration clearance or entry into any country.

Visa applications and approvals are determined by the relevant embassy, consulate or immigration authority.

12. Activities & Adventure Services

Water sports, trekking, safaris, skiing, boating, cable cars, adventure activities and other optional experiences may involve inherent risks.

Participation is subject to:

• Weather conditions

• Safety requirements

• Operator regulations

• Age/fitness requirements

• Availability

• Government/local restrictions

Customers participate in optional activities at their own responsibility and should follow all safety instructions.

13. Cancellation & Refunds

Cancellation charges depend on the specific booking and the cancellation policies of the relevant suppliers.

Certain services may be fully or partially non-refundable.

For the detailed cancellation and refund procedure, please refer to the Trip Mittra Refund & Cancellation Policy provided with the booking.

Refund Processing

Eligible refunds will be processed within up to 45 working days after completion of the applicable cancellation, verification and supplier-refund process.

Bank, payment gateway or card-processing delays may take additional time.

14. Customer-Initiated Changes

Requests to change:

• Travel dates

• Hotels

• Destinations

• Room categories

• Passenger details

• Transportation

• Sightseeing

are subject to availability and may involve additional charges.

Any fare difference, supplier penalty or other applicable cost will be payable by the customer.

15. No-Show

If a customer does not arrive for a confirmed booking or fails to use a booked service without prior cancellation, it may be treated as a No-Show.

No-show bookings may be non-refundable according to the applicable supplier's terms.

16. Personal Belongings

Customers are responsible for their personal belongings, valuables, passports, electronic devices, luggage and other possessions during the trip.

Trip Mittra is not responsible for loss, theft or damage to personal belongings except where liability is imposed by applicable law.

Customers are advised to use hotel safes where available and maintain appropriate travel insurance.

17. Travel Insurance

Travel insurance is strongly recommended for all domestic and international travel.

Customers should consider coverage for:

• Medical emergencies

• Trip cancellation

• Baggage loss

• Travel delays

• Personal accidents

• Emergency evacuation

• Other travel-related risks

Unless specifically included in the package, travel insurance is the customer's responsibility.

18. Customer Conduct

Customers are expected to behave responsibly and respectfully towards:

• Hotel staff

• Drivers

• Tour representatives

• Local communities

• Other travelers

• Property and attractions

Any damage caused to hotel property, vehicles or other facilities by a customer may be charged directly to the customer.

Trip Mittra reserves the right to discontinue assistance where a customer's conduct creates a serious safety risk or violates applicable law.

19. Third-Party Services

Trip Mittra may use independent third-party service providers to deliver travel services.

These may include:

• Hotels

• Airlines

• Ferry operators

• Transport companies

• Local guides

• Activity operators

• Destination management companies

Such services are subject to the terms and operating policies of the respective providers.

20. Website Information

Trip Mittra makes reasonable efforts to keep website information, itineraries, prices and travel details accurate and updated.

However, photographs, descriptions, hotel facilities, attractions, operating hours and other information may change without prior notice.

Website content should not be interpreted as a guarantee that a particular service, facility or attraction will always be available.

21. Promotional Offers

Promotional prices, discounts and special offers may:

• Be available for a limited period

• Be subject to availability

• Have specific booking conditions

• Not be combined with other offers

Trip Mittra reserves the right to modify or withdraw promotional offers where permitted.

22. Limitation of Liability

Trip Mittra will make reasonable efforts to provide the services confirmed in the booking.

However, Trip Mittra shall not be responsible for delays, cancellations, losses or additional expenses arising from circumstances beyond its reasonable control, including:

• Natural disasters

• Severe weather

• Government restrictions

• Political disturbances

• Strikes

• Transportation disruptions

• Road closures

• Accidents

• Epidemics or public-health restrictions

• Security situations

• Supplier failures

• Other force majeure events

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

23. Privacy

Personal information provided to Trip Mittra may be used for booking, communication, payment processing, customer support and delivery of travel services.

For more information, please refer to the Trip Mittra Privacy Policy.

24. Complaints & Assistance

If you experience an issue during your trip, please contact Trip Mittra as soon as reasonably possible so that we have an opportunity to assist or resolve the matter.

Complaints should ideally be raised during the trip where possible, particularly where immediate corrective action may be available.

25. Changes to Terms & Conditions

Trip Mittra reserves the right to update these Terms & Conditions from time to time.

The latest version published on the Trip Mittra website will apply to future bookings unless otherwise stated.

26. Acceptance of Terms

By making a booking or using Trip Mittra's services, the customer acknowledges that they have read, understood and accepted these Terms & Conditions, along with the applicable itinerary, inclusions, cancellation conditions and payment terms.

Contact Trip Mittra

TRIP MITTRA
Your Trusted Travel Companion

Address: Guru Nanak Nagar, Jammu, India
Email: info@tripmittra.in
Website: www.tripmittra.in

Journeys That Connect Hearts & Horizons.

Domestic & International Tours