Refund & Cancellation Policy

Effective Date: 10 June 2024

At Trip Mittra, we understand that travel plans can sometimes change. This Refund & Cancellation Policy explains the general terms applicable to cancellations, refunds, and related travel-service charges for bookings made through Trip Mittra.

1. Booking & Confirmation

A booking is considered confirmed only after the required advance payment or full payment has been received and the booking confirmation has been issued by Trip Mittra.

Some travel services may have separate cancellation and refund conditions imposed by airlines, hotels, transport operators, cruise/ferry companies, destination partners, or other suppliers.

2. Cancellation Policy

Cancellation charges may vary depending on:

• Destination

• Type of tour package

• Hotel and room category

• Travel dates

• Airline or transportation bookings

• Ferry/cruise bookings

• Supplier cancellation rules

• Number of days remaining before departure

• Special or promotional booking conditions

Any applicable supplier cancellation charges, non-refundable components, payment gateway charges, taxes, administrative fees, or other applicable deductions may be deducted from the refundable amount.

3. Refund Processing Time

Refunds will be processed within up to 45 working days.

Once Trip Mittra determines the final refundable amount and receives/settles the applicable refund from the relevant service provider, the eligible refund will be processed through the appropriate payment method.

The 45-working-day period may begin after completion of the required cancellation and refund verification process, including receipt of refundable amounts from hotels, airlines, transport providers, ferry operators, or other suppliers where applicable.

Please note that the time taken by banks, payment gateways, card issuers, or other financial institutions to credit the refunded amount may be additional to Trip Mittra's processing period.

4. Non-Refundable Services

Certain components may be fully or partially non-refundable, including but not limited to:

• Non-refundable hotel bookings

• Promotional or special-rate bookings

• Airline tickets subject to non-refundable conditions

• Ferry/cruise tickets

• Permits and government charges

• Visa-related fees

• Special events or activities

• Advance payments made to third-party suppliers

• Services already utilized

• Last-minute or no-show bookings

Where a supplier does not provide a refund, Trip Mittra may be unable to refund that particular component.

5. Cancellation by Trip Mittra

In exceptional circumstances, Trip Mittra may need to modify, postpone or cancel a booking due to circumstances beyond its reasonable control, including severe weather, natural disasters, government restrictions, transportation disruptions, strikes, security situations, or other unforeseen events.

Where applicable, Trip Mittra will work with the customer and relevant suppliers to determine available alternatives, credits, rescheduling options, or refunds.

Any refund will remain subject to the amounts actually recoverable from the relevant service providers.

6. Customer-Initiated Cancellation

Customers requesting cancellation should contact Trip Mittra through the official communication channel used for their booking.

The cancellation request should include:

• Booking/reference number

• Customer name

• Travel dates

• Contact details

• Reason for cancellation, where required

The effective cancellation date may be determined based on when Trip Mittra receives the cancellation request.

7. No-Show

If a customer fails to arrive for a confirmed booking or does not use a booked service without prior cancellation, the booking may be treated as a No-Show.

No-show bookings may be non-refundable or subject to charges imposed by the relevant supplier.

8. Refund Method

Where approved, refunds will generally be made through the original payment method or another appropriate method agreed upon by Trip Mittra and the customer.

Trip Mittra will not be responsible for delays caused by banks, payment gateways, card issuers, or other financial institutions after the refund has been processed.

9. Changes to Bookings

Requests to change travel dates, hotels, destinations, room categories, passenger details or other booking components may be subject to availability and additional charges.

Any additional cost resulting from a requested change will generally be payable by the customer.

10. Special Packages & Supplier Terms

Certain packages may have specific cancellation and refund conditions. Where such conditions apply, they will take precedence over the general terms of this policy where clearly communicated to the customer at the time of booking.

Customers are advised to carefully review the cancellation conditions provided with their quotation, invoice and booking confirmation.

11. Refund Disputes

If you believe that a refund has not been processed correctly, please contact Trip Mittra with your booking details and supporting documents.

We will review the matter and provide clarification regarding the applicable cancellation charges and refundable amount.

Contact Us

Trip Mittra
Address: Guru Nanak Nagar, Jammu, India

TRIP MITTRA

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